From Smart Rooms to Smart Flow: Designing Virtual Care for Access and Capacity

This webinar will explore how health systems are using virtual care environments to address one of their most urgent challenges: improving access to care while managing patient flow and hospital capacity more effectively. Framed through the lens of healthcare systems engineering, the discussion will show how integrated virtual care strategies can reduce bottlenecks, extend clinical capacity, and help hospitals better align workforce, operations, and patient demand. Rather than relying on fragmented point solutions, leading organizations are building scalable environments that connect technology, operations, and clinical workflows to support throughput, local retention, and stronger enterprise performance.

Attendees will leave with a clearer understanding of the architectural, workflow, and investment decisions required to turn virtual care infrastructure into measurable gains in access, capacity, and sustainability across the health system.

Learning objectives

1. Describe how health systems are using virtual care infrastructure to expand access and better manage patient demand within existing hospital capacity.
2. Identify the workflow, staffing, and technology design decisions that most directly influence patient throughput and care coordination in virtual care-enabled environments.
3. Evaluate how integrated virtual care models can support local retention, operational scale, and more sustainable enterprise performance.

Speakers:

• Mohamed M. Bakr, MD, MBA, FACP, CPE, Vice President Hospital Medicine - Hackensack Meridian Health
• Mario Fusaro, MD, Chief Innovation Officer - Equum Medical
• Leslie Ferrell, MHA, Administrative Director of Virtual Care - Harris Health
• Stephanie Lahr, MD, CHCIO, FACHDM, Founder, Vital Thread Advisory
• Lisbeth Votruba, MSN, RN, FAONL, CAVRN, Chief Clinical Officer - AvaSure

Presented by: